Privacy Policy

1. Who we are

Claira ("we", "us", "our") is a group travel planning application operated at getclaira.app. If you have questions about this policy, contact us athello@getclaira.app.

2. What we collect

When you use Claira, we may collect:

• ▸Account information: name, email address, profile photo if you sign in with Google, and your Claira plan or subscription status.
• ▸Trip data: trip names, destinations, dates, travel preferences, budget ranges, and itinerary items you create.
• ▸Usage data: which features you use, pages you visit, and actions you take inside the app.
• ▸Device information: browser type, operating system, and IP address.
• ▸Communications: comments, notes, and messages you post within trips.
• ▸Invite data: email addresses or phone numbers you use to invite group members.
• ▸Imported confirmations: if you import a booking from a confirmation email or document, we store the original text you paste, attached to the booking it creates, so you can re-view it later. We automatically remove full payment-card numbers and card security codes (CVV/CVC) before storing, and we store text only — never file attachments or images.
• ▸Newsletter signups: if you choose to sign up for our travel-guide updates from a public page, we store the email address you submit and which page you submitted it from, so we can send you new guides. This is optional and separate from your account; you can ask us to remove it at any time.

3. How we use your data

• ▸To provide and operate the Claira service.
• ▸To enable group collaboration — sharing trips, votes, and itineraries with your invited group members.
• ▸To search for flights, restaurants, and activities based on your stated preferences and location.
• ▸To send notifications about trip activity (if you opt in).
• ▸To improve the product using product analytics and aggregated usage patterns.
• ▸With your permission, to measure advertising campaigns, understand which Claira promotions are effective, and show more relevant Claira ads.
• ▸To respond to support requests.

4. Sharing your data

We do not sell your personal information. We share data only in these circumstances:

• ▸With group members you invite to your trip — they can see trip names, destinations, votes, and the itinerary. Any original confirmation text you import is visible only to members of that trip, through authenticated access, and is never included in a public share link.
• ▸With third-party service providers who help us operate the app, including Supabase (database and authentication), Stripe (paid-plan checkout and subscription management), Anthropic (AI features such as confirmation-email import and itinerary generation), Google Places (restaurant, activity, and hotel search), and Duffel and Amadeus (flight search). These providers process data only as needed to provide their services.
• ▸With Resend (email) and Twilio (SMS) to send the notifications you have requested.
• ▸With advertising and measurement providers such as Meta, TikTok, and Google only when the applicable advertising tag is enabled and your advertising choice permits it. Those providers may receive browser/device information, page URLs, ad click information, and the Claira event being measured. Claira custom retargeting events are designed not to include names, email addresses, phone numbers, passwords, or free-text travel notes.
• ▸With affiliate partners — Expedia and Viator — when you choose to open an outbound booking or search link. That opens their site pre-filled with search details from your trip (such as destination, dates, and party size); we do not send them your account information, and any booking you make there is handled on their site under their own privacy policy.
• ▸If required by law or to protect the rights and safety of users.

5. Data retention

We retain your account data for as long as your account is active. Trip data is retained until you delete the trip or your account. Any original confirmation text you import is stored on the booking it created and is deleted automatically when you delete that booking or the trip — there is no separate retention period for it. You can request deletion of your account and all associated data at any time from Settings → Account → Delete account, or by emailinghello@getclaira.app.

6. Cookies, analytics, and advertising choices

We use session storage and cookies needed to operate Claira. We also use product analytics tools such as PostHog to understand product usage and improve reliability. Advertising tags are separate: when configured, Meta Pixel, TikTok Pixel, and Google Ads tags load only after you choose to allow advertising on the website. They may be used to measure campaigns, create website-visitor audiences, and show more relevant Claira advertising.

You can decline advertising tracking without losing access to Claira. You can also change your advertising choice below. Disabling advertising after it was previously allowed reloads the page so third-party advertising scripts are no longer present in the active page.

7. Security

We use industry-standard security practices, including encrypted connections (HTTPS), secure authentication via Supabase Auth, and access controls. No system is completely secure, but we take reasonable steps to protect your data.

8. Children

Claira is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children.

9. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us athello@getclaira.appor use the account deletion option in app Settings.

10. Changes to this policy

We may update this policy from time to time. We will notify users of material changes by email or in-app notification. Continued use of Claira after changes means you accept the updated policy.

Contact

Questions? Email us athello@getclaira.app.